A customer is an individual or organization that purchases goods or services from a business
History tracks all interactions, tasks, and performance metrics for agents to ensure efficient service and continuous improvement
Prformance-based compensation paid to agents based on sales or services they complete, usually as a percentage of the revenue generated.
A detailed summary of payments collected by agents, tracking amounts, dates, and customer accounts for accurate financial records.
A set goal or performance benchmark that an agent is expected to achieve, such as sales quotas, customer service metrics, or collection amounts
An app allows users to request access to specific content, features, or resources from other users or team members within the application
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